Becoming an Exceptional Agency Manager
The Becoming an Exceptional Agency Manager is a high-energy, skill-packed two and one-half day training experience designed specifically for agency managers ready to commit to turbo-charge their leadership and management skills and their careers.
The Becoming an Exceptional Agency Manager is based on two proven concepts: that business is all about human behavior; and that leadership and managerial effectiveness is the key to creating and maintaining behaviors that result in great agency performance, growth and profitability. The overall objective of the program, therefore, is to assist managers to develop the skills and acquire the experience that will help them to improve their effectiveness as an agency leader and manager.
Program Objectives
For new and experienced agency managers, the Becoming an Exceptional Agency Manager program will help you to:
Understand Leadership and Management Responsibilities
- Identify critical current and future agency management issues
- Understand leadership and management and why we need to know
- Understand “The 10 Things Every Agency Manager Must Know … And Do”
- Avoid the 6 most common management mistakes that de-motivate employees
Benchmark Your Leadership and Management Effectiveness
- Analyze personal and confidential feedback on your current leadership and management strengths and improvement opportunities
- Benchmark your performance against other agency leaders and managers
- Understand and apply situational leadership and management styles
Manage Your Business
- Develop a “big picture” perspective
- Set meaningful strategic and personal priorities
- Plan for and implement change that employees can embrace
- Assess operational and people performance problems
Motivate Employees
- Speak so others listen
- Understand and apply the 4 styles of communications
- Match your communications style to the listener’s communications needs
- Gain employee focus and accountability for hitting their goals
- Understand employees’ basic needs
- Align employee goals with yours
- Put the “right” people in the right jobs
- Use persuasion rather than authority
Helping Employees Go Above and Beyond
- Understand the four sources of performance gaps and what to do about them
- Coach your high performers
- Help middle performers
- Deal effectively with low performers
- Learn to apply the PRO Coaching Model
- Coaching tips
- Understand and manage the GEN Y generation
Delivering the Perfect Performance Appraisal
- Learn how adults develop and change
- Discover why most performance reviews are useless
- Prepare for and conduct meaningful and motivating performance review.
- The Feedback Model
- Performance review tips
Best Practices for Smart Hiring and Retention
- Find the “right” person for the “right” job
- Get your new hires off to a great start
- Discover why good people want to leave
- Take simple steps to stop the best from leaving
Getting Along
- Assess the root causes of organizational conflict
- Apply the 5 methods for resolving conflict
Managing Me
- Dealing with job stress and burnout
- Overcome the deadly sins of time management
- Discover what you really want for your career and life
- Participant in optional private coaching
Planning for Improved Agency and Personal Performance
- Leverage your personal leadership and management strengths to improve your performance and confidence
- Create a personal performance improvement plan
- Commit to improvement
For further information on becoming an exceptional agency manager, please contact Steve Foote.